Shipping Updates Shipping Updates Latest updates on shipping during Covid-19 restrictions
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Shipping Updates

Shipping Updates

Updates to this page

We will update this information every day or two, so please check back for the latest information. Please do not email us asking about a specific order and when it will be delivered. Unfortunately we do not have time this season to respond to these individual requests and will only direct you to this information page.

Your patience during this time is greatly appreciated.

Our web shop emails you at the time that your order is shipped, so most people will receive a shipping email and you'll then know that your order is on the way at the next courier pickup. The email will include the tracking number near the bottom and you can check your order on the courier post web site.

Orders would normally be delivered within 2-3 days, but due to very heavy freight volumes we are seeing that orders can take up to 5-6 days to be delivered, in some areas up to 10 days. We can't change that, so if you are tracking your order and think there is a delivery problem it is most likely just delays due to the high volumes.

Please use the 'Lodge an enquiry' option on the Courier Post tracking web site if you feel there is a problem. We will only do the same thing and by doing it yourself rather than asking us to do it you will receive the information and updates directly and therefore sooner. It also frees us up to concentrate on shipping. We suggest that you allow 5 days before contacting Courier Post in this manner - like all of us, they are under a great deal of pressure.

Click here to read the latest updates on parcel backlogs from NZ Post.

In a normal season, our shipping begins right at the start of April.

This has been far from a normal season! When the lockdown began we were about 70% of the way through preparing and packing bulbs. With few staff permitted to work during the lockdown, the final 30% of preparation took us most of the four-week Level Four period. With the move to Level Three from 28 April, all staff were permitted to return to work and couriers were permitted to carry non-essential goods. We were ready to go from 7am on April 28 and have been shipping as fast as possible since that time. Our staff are amazing and are working long days, 7 days a week, to try and catch up.

Estimated shipping dates

Update 27 May:
Orders placed 7-8 May should ship on Thursday 28 May
Orders placed 9-10 May should ship on Friday 30 May
Shipping should be completed by Thursday 3 June

How late can bulbs be planted?

Right up to the end of May with no problem. They will have shoots starting on them, but this is not a problem in any way, it just means they are keen to get growing.

Are the bulbs being chilled by us at the moment?

Not in a chiller, no. Our chillers are completely full and it's not practical to have them in a cold store at +4C while we are trying to ship them. However, our temperatures are dropping quickly now we are in autumn, with night time temperatures commonly down to 5-7C. So your bulbs are receiving a nice chilling the way nature intended. If you live in a warmer area you can still give them 3-4 weeks in the fridge before planting as late as mid June. Remember that only tulips and hyacinths need chilling, and only in warmer areas.

Article Posted: 02/05/2020 19:35:29

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