We are unable to reply to emails and phone messages about individual orders and when they will be shipped. This is due to the volume of orders, emails and phone calls being received. Please see the information below, which we update at least once a week. Two weeks in level 4 have clearly impacted our delivery times by two weeks, and with the need to check stocks again before we could start shipping, we have lost a good three weeks.
Please be patient during this time.
We are well under way with shipping again now and catching up with lily, potato and sweet pea orders.
Cut flower orders ship only on the Monday or Tuesday following the order, to be sure of delivery during the week as we are starting to see some delays with couriers.
Please remember that first orders ship first and with many thousand orders it takes several weeks to ship them all.
Orders placed today will ship from about 10 October due to the very large number of orders ahead of you.
Some items such as Zantedeschia, Tigridia and Tuberose have been delayed coming into stock and are not yet here.
You will have your order in plenty of time for planting as it is early days yet for summer bulbs.
Our web shop emails you at the time that your order is shipped, so if we have your email address then you will receive a shipping email and you'll then know that your order is on the way at the next courier pickup. The email will include the tracking number for the parcel so you can check your delivery progress on the courier post web site. If the link does not work, please copy and paste it from your shipping notification email into the tracking area on the NZ Post web site to check it.
Orders normally take 2-3 days to be delivered after shipping, but this can vary due to location or freight volumes. Please use the 'Lodge an enquiry' option on the Courier Post tracking web site if you feel there is a problem. We will only do the same thing and by doing it yourself rather than asking us to do it you will receive the information and updates directly and therefore sooner. It also frees us up to concentrate on shipping. We suggest that you allow 5 days before contacting Courier Post in this manner.
Article Posted: 03/08/2020 12:39:38