Shipping Updates

Your shipping date

We ship the orders in the order they were received, and we ship up to 300 orders per day. Due to order volumes and variable staffing levels we cannot give an exact date of shipment for individual orders.

Sale Items (Dahlias, Lilies, Gladioli, Begonias, Zantedeschia, Hippeastrums etc) - are shipping weekly.

Our web shop emails you at the time that your order is shipped, so if we have your email address then you will receive a shipping email and you'll then know that your order is on the way at the next courier pickup. The email will include the tracking number for the parcel so you can check your delivery progress on the courier post web site. If the link does not work, please copy and paste it from your shipping notification email into the tracking area on the NZ Post web site to check it.

Orders normally take 2-3 days to be delivered after shipping, but this can vary due to location or freight volumes. Please use the 'Lodge an enquiry' option on the Courier Post tracking web site if you feel there is a problem. We will only do the same thing and by doing it yourself rather than asking us to do it you will receive the information and updates directly and therefore sooner. It also frees us up to concentrate on shipping. We suggest that you allow 5 days before contacting Courier Post in this manner.

Article Posted: 03/08/2020 12:39:38