Contact Us

If you have a question about shipping, please refer to our Shipping Update page. This shipping page gives as much information as we are able to and is updated weekly during shipping times. We are unable to respond to enquiries about when specific orders might ship.

If you have a question about bulbs, please have a browse through our Bulb Information Sheets and our Frequently Asked Questions. You're likely to find the information you need without waiting for us to reply to an email, which can take up to a week in peak season due to the high volume of emails received here.

If you are writing to us to have your address or other details updated or password reset, please note that these are easy DIY processes. You can see easy guides to these by clicking here

If your question is about something else, or you can't find the answer on these pages, please click here to use our email contact form.